If a Debtor moves or changes their address and has notified the Trustee in the case, should they also notice the Court?
Debtors and/or their attorneys should always remember to keep addresses current with the court. If they move and fail to change their address, they will not receive notices from the court which could result in dismissal of the case.
In order to update addresses with the court, simply send us a Notice of Change of Address. The notice does not to be in legal format, if you are not an attorney we would accept the notice in the form of correspondence. You will need to provide the case number, debtor's name(s), and new address. Include the titile "Notice of Change of Address" to more easily identify what you are requesting and ensure it is filed correctly and promptly.
Why am I not receiving emails from the ECF system?
There are a few reasons that you may not be receiving emails from the ECF system:
Your email box may be blocked or locked. Perhaps your email box is full (or was full when the email was sent) or you are overdue on paying any fees required for you to access the internet or your email, so your provider may have restricted your email in some way. These emails bounce back to the court and will not be re-sent.
Your email address could not be found on the internet, or by your email server. We get many bounces which are the result of email servers being down/offline/configured wrong/etc., or when the email server does not recognize the recipient's address. These emails bounce back and will not be re-sent.
Invalid or outdated email address. You may have moved firms, changed email addresses, etc. Your registration is yours (not the firm's) and you are required to keep your contact information current and accurate. These emails bounce back and will not be re-sent.
Failing to associate yourself with a party in a case when filing a document can also prevent you from receiving ECF notices. When you file a document in a case for the first time, the ECF system will not recognize your login and prompt you to check a box to make an association between you and the party you are filing on behalf of.
"Spam" or junk/bulk email protection may be blocking or filtering the ECF emails due to how the emails are being addressed. All ECF emails have common characteristics. Quite often these emails get filtered to a protected email folder on your email server which can only be accessed by the administrator on the system, or may be automatically deleted. These emails may or may not bounce back (usually they do not) and will not be re-sent.
This last one can be a major problem since some email spam protection blocks emails which are not sent specifically TO: the recipient. Since ECF by definition sends "bulk" email, ECF emails may be blocked and there is nothing that the court can do about it on our end.
The good news however is that all email spam protection allows for what is commonly called a "White List". White Lists are email addresses which are allowed to come through despite any other email filtering or protection. ("Black Lists" in contrasts are never allowed.)
ECF highly recommends that the email address,
BKECF_LiveDB@txnb.uscourts.gov be added to your White Lists, or even better, add the wild-card: *uscourts.gov, so that any email from any U.S. Court entity can get through. This must be done by your email systems administrator.
Once I register, will the system send me all the previous emails? Can emails that I didn't get be re-sent? I deleted the ECF email, can you send me another?
No. New users will only get emails occurring after their registration is complete AND a document is filed using the newly issued login. Otherwise, if the attorney wants to begin receiving email notifications, but is not prepared to file a document, then he/she can add the case number under the "email information" section of your ECF account.
Simply check the box "Send Notices in these additional cases" and enter the case number in the text box to the right in the following format: XX-XXXXX. Click "Return to Account Screen" and then click "Submit" to accept the changes.
Since the ECF system only sends out emails when the efiling occurs, there is no way to re-send emails that were previously sent.
How do we add an additional e-mail address to my ECF account so someone besides the attorney will get Notices of Electronic Filing?
1. Log in to ECF with your ECF login (not your PACER)
2. On the Blue-Bar, click on Utilities, then choose Maintain Your ECF Account.
3. At the bottom of the main screen, click on the Email Information button.
4. Check the box that reads "to the secondary address" under the "Send the Notices Specified below" section
5. Add the email address(es) in that text box (follow each address with a comma or carriage-return).
IMPORTANT: Make sure there are no blank spaces in any of the email fields, especially at the end of the address, or ECF will give you and error about invalid address.
6. Click on "Return to Account screen" at the bottom of the Email Info page (do not click the "Back Button" on the browser).
8. Click on "Submit" at the bottom of the primary Maintain User Account screen.
NOTE: You may see a list of cases in which the attorney's participating. You should spread the changes to all of them by selecting "Update All" and then clicking "Submit".
Does each district assign their own login and password?
Each district will assign an electronic filer their own login and password. You should contact the filing district to obtain their ECF registration information.
PACER is an online service which assigns one login and password that is used to view federal case records nationwide. You can contact them at (800) 676-6856 or at www.pacer.gov.
How do I get a hearing date on a Motion for Relief From Stay?
You can get a preliminary hearing date from the "Judge's tab" on our website. Select the presiding Judge and go to the section "Self Calendaring Procedures." This page contains a table specifically for "Motions for Relief from Automatic Stay" which sets forth a date and time depending on the file date of the motion.
What is the file size limit of a PDF document that is being uploaded into ECF?
The file size is limited to 5MB.
If you need to file a .pdf that exceeds the 5 MB limit, then simply break up the document into smaller sections to reduce the size of the file.
How do I create a matrix?
Information on how to create a matrix file is available on our website under the Filing Resources tab.
Please keep in mind the matrix MUST be filed in portable document format (.pdf) and as a text file. The exception to filing it as a text file is if you add all creditors in the text box made available through the "Matrix" event code. Otherwise, please ensure you upload the text file using the Creditor Maintenance category, "Upload a creditor matrix file."
How do I obtain copies of documents that are not imaged/available on PACER?
If a case is still open, all documents will be in paper form. Copies can be obtained at the clerk's office where the case was filed (i.e filed in Dallas at Dallas clerk's office, Fort Worth at Fort Worth clerk's office). The clerk's office can make copies at a cost of $.50 per page.
If a case is closed, all paper documents will be archived at the National Archive Center in Fort Worth.
Bankruptcy Cases/documents filed in 2003 are under the redaction rules and those pleadings will not be available through PACER. Copies can be obtained at the Bankruptcy Clerk's office in person or through a Request for Copies form.
For more information on requesting copies visit the court's website.
How can information on cases filed, cases still open, and cases that are closed and discharged be obtained?
There are two methods of obtaining case information.
1) Can contact the Voice Case Information System (VCIS) at 866-222-8029 which will provide automated basic case information.
2) Contact the Public Access to Court Electronic Records (PACER) Service directly at 800-676-6856 or www.pacer.gov to receive a login and password which will allow you to view documents
You can also contact the Help Desk at 214-753-2600 during the hours of 7 a.m. - 5:30 p.m., Monday - Friday if the above methods do not provide the information you are seeking